If all the items in your order are in stock, orders placed before 1:30 PM (Sunday to Thursday, except holidays) will begin to process on the same day. Orders received after the cutoff time will begin to process the next business day.
The shipping options available to you are determined by the contents of your order and your shipping address. Our Checkout page will only display the shipping methods available for your order. Orders above AED300 (Excluding VAT) within the UAE are shipped free of cost, for orders below AED300 (Excluding VAT) there is a 20 AED shipping and handling charge which can not be waived off. Orders will be processed and delivered within 2 – 3 working days
We don’t charge extra for Cash On Delivery.
International shipping costs are displayed upon checkout to your country. Please ensure you have all the necessary details filled in, to give you an accurate shipping charge. All international orders need to be paid by online by credit card.
HerbalSOUQ prides itself on timely delivery of our beauty products and we also offer cancellations of orders, as long as the item hasn’t been dispatched from our warehouses.
Cancellations can be completed by contacting our Customer Service team via emailing us at firstname.lastname@example.org.
Once orders have left our warehouse, we won’t be able to cancel the order. However, if the order is canceled once shipped, such customer accounts will get blocked for future cash on delivery orders.
All promotions come with certain terms and conditions during its validity.
Promotions can not be combined with any other promotions.
We don’t do any cash giveaway promotions, kindly beware of such scams.
Effective 1 January 2018, VAT is charged at 5% on all orders sold and shipped within the UAE. The advertised product prices on the website are exclusive of VAT, however the order total at the checkout will be displayed inclusive of 5% VAT.
Products on the website are shown excluding VAT. The 5% VAT will be added to Grand Total at the CHECKOUT.
There are three main options for payment:
Cash on Delivery (within UAE), Credit Card Online and PayPal.
You are free to use any payment method to place an order.
We offer secure payment facilities for online credit card purchases. We don’t store any Credit Card information on the website.