DELIVERY & SHIPMENT POLICY
Currently, We accept orders only for UAE delivery as we are a startup. We are working on expanding our delivery network across the GCC countries soon.
We arrange the delivery from our warehouse to your address. You will be responsible for providing correct and complete address information on the Site at the time of submitting the order.
We are committed to delivering your order within a maximum of 72 hours (3 Days) during working days (Sunday to Thursday), depending on the time of the day you place the order.
Our courier will contact you 3 times on your given mobile or phone number, and in case failure to reach you, we may hold your order for up to 7 days. In such case, you will responsible for this delay.
contact us to re-schedule the delivery. If we don’t hear from you after 7 days period, the delivery fee and 10% on the total invoice will apply as administration expenses.
The maximum weight our courier can ship is 25 kg per order.
The site will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
Free Shipping across UAE for orders AED 250 and above (dispatch within 24 hours during working days) excluding remote and out of service areas mentioned below.
A delivery charge of AED 22 is applied for UAE orders bellow AED 250
Out of Service Areas – UAE
There are areas within UAE, which are remote and are logistically difficult to deliver. Deliveries to such areas are scheduled once a week only. We do not do free deliveries to such areas
and the delivery charge of AED 40 will apply for successful delivery and AED 50 if delivered on the second attempt. A cancellation fee will apply accordingly as per our cancellation policy.
The Order for out of the delivery area may be processed only after getting approval for the order, by our shipping department.